Transactions and payments
Payments made through ArogyaLens—including consultation fees, lab tests, medicine orders, and hospital bookings—are generally non-refundable once the service has been delivered. Exceptions may be made when required by law or when we determine that a refund is justified.
Undelivered services
If a paid service is not delivered because of a fault by ArogyaLens or the provider, contact support through the app or our Contact Us page. We will review the request and may provide a refund or arrange the service again.
Completed services
A completed consultation or fulfilled service is not eligible for a refund merely because a user changes their mind or is dissatisfied with the outcome. Healthcare results cannot be guaranteed.
Provider-collected fees
When ArogyaLens facilitates payment to an independent provider, that provider's refund policy may also apply. We will help route a genuine dispute, but the provider may make the final decision where permitted by law.
Please review all service details carefully before making a payment.